Storefront Policy

60-Day Refund & Cancellation Policy

Every subscription pass purchased through Folio Pass is protected by an unconditional 60-day money-back guarantee from the date of order.

1. Full Refunds Within 60 Calendar Days

If your digital activation link does not bind cleanly to your email address, if regional morning carrier print delivery is unavailable in your ZIP code, or if you decide the publication is not right for your reading routine, contact our concierge desk within 60 days for a 100% refund to your original payment method.

2. Annual Subscribe & Save Renewals

Annual recurring plans send an explicit email notice 7 days before your renewal date showing the exact renewal amount. You may disable auto-renewal anytime in two clicks from your Member Dashboard or by messaging Concierge Support. Turning off auto-renewal never revokes your remaining prepaid days.

3. Multi-Year Fixed & 10-Year Vault Passes

3-Year Fixed and 10-Year Digital Vault orders bill once upfront and never auto-renew. Within the first 60 days, they qualify for a 100% refund. After 60 days, if your employer later provides a corporate seat, our desk allows one complimentary transfer of your remaining prepaid months to another adult at your household address.