Frequently Asked Questions

We procure authorized reader seats in multi-thousand-unit wholesale blocks directly through circulation partners. Subscribe & Save passes that wholesale discount to you—40% off your first year, followed by standard wholesale annual billing with a mandatory 7-day advance email reminder before any renewal charge.

Yes. Within 24 hours of ordering (and typically under 4 hours on weekdays), you receive a single-use activation link that binds the pass directly to your personal email address. You sign into the official web, iOS, and Android apps with private credentials—never a shared password.

Yes. Enter the same email address associated with your current account at checkout. If your existing publisher billing is still active, cancel auto-renew on the old billing profile first, then click your Folio Pass activation link so your saved articles and watchlists carry forward.

The 1-Year Annual pass bills once per year ($83.99 in year one for The Harbor Broadsheet Digital) and can be cancelled in two clicks anytime before the next cycle. The 10-Year Digital Vault ($499.95 one-time) pre-pays 120 months upfront—working out to $49.99/year with zero future bills or cover-price increases through 2036.

Send a quick note through our Contact Concierge form or reply to your SMS onboarding thread at least 48 hours before departure. Our human team updates your regional carrier manifest and credits paused weeks onto the end of your subscription term.

If your pass does not activate cleanly on your devices or simply isn't the right fit for your morning routine, request a refund within 60 calendar days of purchase for a 100% return to your original payment method—no restocking or cancellation fees.